I just wanted to share with you some absolutely brilliant advice.
Eric Louviere (he is currently running the Job Crusher program with Mike Filsaime) recently posted a thank you message on the Warrior Forum which I have just read. And I had to share it with you immediately.
Eric give his Top 10 list of what it takes to “get here” online and have a profitable and successful online business.
As I was reading through this, each point just made so much sense and he was definately “telling it as it is”!
So, unless you are already made your million online, you MUST read this post.
You would have read in my post the other day that I had subscribed for the Lead Supreme 10 Day Trial. If you missed that post, you can check it out here.
I always believe that one of the true tests of any site or product launch is the back end support. Unfortunately, it is normally only a process that you get to participate in once you have signed up or have a problem. Normally, you need help NOW and NOW is normally when the server is choked with requests and the support staff are drowning in emails!
However, that doesn’t mean that you can’t get the message out that you are interested and want to help.
Unfortunately for me, due to the PayPal account that I chose to use for my signup to Lead Supreme, it handled the debit from my account as an E-Check and not as a direct payment so as a result, my account wasn’t active when the site went live. (For those that aren’t aware E-Checks can take days to clear and most membership sites auto activate when paypal approves – so it will slow you down if you are not aware of it).
Anyway, the Lead Supreme site has obviously been flooded and I have to admit, they are doing a good job of handling it. I have received a few emails from the site indicating that things are a bit slower than expected while they get it all up and running – this communication is great with the members.
I am also a regular visitor to the Warrior Forum and saw a post that someone was having trouble accessing the site. This is where the guys really excelled themselves with both Harris Fellman (his group is handling the launch) and Howie Schwartz both posting comments on this forum about what was going on and what was being done about it.
This is a great proactive approach to get in touch with many of your supporters all at once.
So my message here is that whenever you launch a product or are expecting some large traffic to your site – Be Prepared! And also, be ready to take some creative measures to not only solving your problem, but communicating with your members (some who have paid good money to get what you are offering).
I have recently experienced similar exceptional service from Mike Filsaime on his back end for The 7 Figure Code (you can read about it Here) and I always believe that when I have money to spend, if I have to choose between someone I don’t know and someone I have had a positive customer experience with then I am going to choose the proven person because I know that no matter what, they care about the customer!
Keep it in mind, it is important and you should not look at Internet Marketing as a one and done transaction. Build your customer relationships and you can have a customer for life.
To Your Success
Brad
P.S. If you haven’t already checked out Lead Supreme, Click Here to visit the site now or make sure you check back on this blog regularly over the next 10 days while I share my experiences with this great product.
P.S.S. JV Oktoberfest goes live in a couple of hours with downloads and free giveaway products from some top marketers. If you haven’t signed up already, don’t miss out. Click Here to sign up NOW!
If you have been marketing online for any time at all you will have realised that there is a consistent message that is spread by all the internet marketing gurus:
- Set up an autoresponder
- Create a squeeze page to capture names
- Send out a series of emails directly or through your affiliates
- Repeat over and over again….and rake in the cash!
Sounds easy doesn’t it?
To be honest, it is fairly easy but it can also be challenging. You can make lots of money doing this but you can make a lot more if you start harnessing offline marketing in your business as well and there are a lot of offline marketers who make cash hand over fist that puts the online internet marketing gurus to shame.
Well, these secrets aren’t hidden in the guru’s closet any longer. Russell Brunson has created a report that is 100% Free for you to get your hands on.
Yes, that’s right…he will pay you to give this away for free.
Think about this:
You can get $1 for each referral you make and $0.50 for any second level referral – How easy is that.
If you have signed up someone with a big list, and they can get 1000 people to download this report you would make:
$1 for your 1 referral
1000 x $0.50 = $500
Total = $501
I have been following Russell Brunson for a while now and I know that he partners with some of the top internet marketing guru’s (Mike Filsaime told me about this one) and he has finally broken the mould.
I highly recommend that you have a look at his offer and tell your list about it immediately.
Don’t waste time, not only do you get to read everything included in this report FREE and dispel some of the Internet Marketing Myths but you can also make some easy money.
It’s not every day that an offer like this comes along so take action NOW!
It doesn’t matter what business you are in, you want your customers to be delighted with your business so that they become advocates for you. This applies just as much to internet marketing as it does to an offline business.
Actually, given the enormous landscape of the internet, it is likely that you have far more competitors online that you would in a normal offline business where your competition might be limited by locality or other factors. So, in such a competitive business as internet marketing you must be able to answer the question “What makes doing business with you memorable?”
Great service will always make you memorable, but most business have nothing specific to offer and only do what everyone else does so their service is neither great nor memorable. Good service starts from the first point of contact you have with a customer.
On the internet, this is normally when someone reads you sales page, web site or blog and forms an instant opinion of your business, their level of trust for you and their desire to do pay for whatever you are offering.It continues if they make a purchase from you with the delivery of the product as promised and the fulfillment of the commitments in your sales letter, including any bonuses or refunds as promised in your guarantee.
I recently purchase The 7 Figure Code from Mike Filsaime and Tom Beal.Now, I have been on Mike’s email lists for a while now, I have heard him speak live at Internet Mastery Secrets and on numerous audio recordings that I have purchased.Mike Filsaime inspires me with confidence that he is genuine and I trust that his products will have the same, if not more value than he offers.The 7 Figure Code, if you are not aware of it, is a home study course based on a $5000 workshop that Mike had run previously to teach people how to build and run a seven figure business.The sale sold through the roof, far beyond their expectations (and over and above their stock levels), however, Mike kept in touch with everyone who had purchased to advise of shipping updates to keep people in the loop.His helpdesk was hit with hundreds of requests from people asking when they would get their package and when they finally shipped out, Mike even sent a picture of the boxes on the trucks!
International buyers were told to wait 14-21 days for their delivery and as an international buyer, I waited my 21 days before checking with the helpdesk on the status.Unfortunately, when I purchased the package I was in the process of moving interstate so had a different billing and delivery address.When I checked with the help desk, they advised me of the shipment address that was used and it appeared as the street address from my billing details (my old address) and the town and state from the shipping address given (my new address).I checked with the local Post Office and they advised that all undeliverable mail was returned immediately.
Now, it’s Mike’s helpdesk and their approach to customer service that impressed me no end.My help desk ticket was answered almost immediately with all the details on where the package had shipped to and they had even checked the trace on the package with the U.S. Postal Service.When I advised them of the confusion with the address, their immediate response was ‘check with the Post Office, if you come up empty we will ship it to the proper address’.After checking on the package and with no luck I wrote back to advise that it had been returned and they had no hesitation in shipping out a new package immediately, purely on the trust of my word and without wanting the retuned package back first.
This is an example of making an experience memorable and I extend my thanks to Mike Filsaime and his team, especially Don Hendrick, the Support Associate at mikefilsaime.com who deserves credit for handling this problem in a professional manner and providing nothing but an outstanding customer experience every step of the way. Mike and his team have done nothing but impress me and live up to all the expectations that Mike sets in his sales letters and presentations and are an example that should be followed by anyone hoping to make an impression in internet marketing.
The lesson in this, is that when you consider how you deal with your customers or prospects, consider the perceptions of how they see you and ask yourself a few simple questions:
Why should your targeted prospects or customers listen to you?
Why should they believe what you have to say?
Why should they do do anything about what you are offering?
Why should they act now?
If you know the answers to these questions you will be able to make yourself stand out from the competition without question.
Start Today – Make Your Business Extraordinary!- Just do something better than everybody else is doing and make it easy to spread the word.
Internet marketing is no different to any other business, keep your eyes and ears open for ideas that will make your service memorable. The internet marketing guru’s understand these concepts and the people that will continue to be successful will be the ones who sustain their credibility and continue to delivery over and above what everyone else is offering.
